What benefits are available and for whom?

• Extended Warranty - The New Vehicle Limited Warranty (“NVLW”) that you received from AHM at the original point of sale or lease of your Settlement Class Vehicle (4 years/50,000 miles) will be extended to cover qualified Infotainment System Symptoms (the “Extended Warranty”). The Extended Warranty will add an additional two (2) years or 24,000 miles to the NVLW so that certain Infotainment System Symptoms will be covered under the Extended Warranty if the vehicle is within six (6) years or 74,000 miles of the original purchase or lease date of the vehicle.
• If you incurred out-of-pocket repair expenses for Infotainment System Symptoms because your Settlement Class Vehicle’s NVLW term expired prior to the date that the Extended Warranty took effect, you can file a claim for reimbursement of these expenses.
• The Extended Warranty covers “Infotainment System Symptoms,” which refers to the symptoms identified in: (1) Acura Service Bulletin 20-001 (center display unit stays on with the ignition turned to OFF and the door open, display switches between the Day Mode and Night Mode, the Drive Mode Not Available message appears, or the disclaimer is stuck on); and (2) Acura Service Bulletin 20-031 (popping/crackling from the speakers, blank display, no sound from the audio system, or a Network Loss message). (These two service bulletins were recently combined into one, which is identified as Acura Service Bulletin 21-009.) The Extended Warranty is subject to the same terms and conditions as the original NVLW issued at the original point of sale or lease of each Settlement Class Vehicle and is automatically transferrable to subsequent owners.
• Dealership Assessment and Assistance Program (DAAP): The Named Plaintiffs alleged that authorized Acura dealerships were frequently unable to replicate the Infotainment System issues they were experiencing when they would bring their Settlement Class Vehicle in for repair, and as a result, the Named Plaintiffs were often told there was nothing the dealership could do to address the issues. As part of the settlement, AHM will implement a Dealership Assistance and Assessment Program (the “DAAP”). The DAAP is not intended to supplant or replace usual service processes and procedures. Through the DAAP, AHM will direct independent, authorized Acura dealerships and their technicians to implement additional service strategies, including:
• confirm that the latest Over-The-Air software update has been installed in a Settlement Class Vehicle brought in for Infotainment-System-related service, and, if it has not been installed, install the latest update;
• if the Infotainment System symptoms described by a Settlement Class Member are listed in the “Symptom” section of an applicable Service Bulletin, perform the countermeasures/updates specified therein (e.g., including installing the applicable FAKRA service housing/connector set and/or replacing or otherwise providing an efficacious countermeasure for the gauge control module for 2019 Acura RDX vehicles as necessary). The DAAP is intended to assist authorized Acura dealerships and their technicians to diagnose and address specific symptoms; and
• perform any other customer-approved repairs, warranty service, recalls or product updates (as applicable).
• Infotainment System Online Resource: AHM will create, maintain, and update for no fewer than 24 months, an Infotainment System Online Resource for Settlement Class Members that will be included on the Acura Owners website page for 2019 and 2020 Acura RDX vehicles and will, among other things:
• include a list of potential Infotainment System-related issues, that, when selected, will open a drop-down menu to offer potential solutions to the issue, including updating relevant software, suggesting replacing or upgrading USB cords or peripherals, or presenting the vehicle at an authorized Acura dealership for an assessment or repair pursuant to any applicable Service Bulletin;
• provide a means by which Settlement Class Members can review information related to the Infotainment systems in their vehicles;
• provide a means by which Settlement Class Members can report to AHM issues or symptoms they believe to be attributable to the Infotainment System; and
• post relevant recall notices, Service Bulletins, and over-the-air (OTA) updates relating to the Infotainment System.
• This benefit is currently available, and it can be found on the Acura Owners website.
• Two Years of Free AcuraLink Security Service: Additionally, each Settlement Class Member who does not exclude himself or herself from the proposed settlement may qualify to receive 2 years of free AcuraLink Security Service. If you are a Settlement Class Member and made more than one service visit to an authorized Acura dealership on or before the date of this Notice for Infotainment System issues not resolved during the initial warranty service visit (excluding any customer visit as a result of a recall or product update), you must timely submit a valid Claim Form with all required documentation. If you are a Settlement Class Member and made more than one service visit according to AHM’s warranty records for a single Infotainment System issue not resolved during the initial warranty service visit (but which did not occur as a result of a recall or product update) you are automatically eligible to receive 2 years of free AcuraLink Security Service and need not file a Claim Form to obtain it.
• Reimbursement for Certain Out-of-Pocket Expenses: Settlement Class Members can file a Claim Form to seek reimbursement for battery recharging costs incurred as a result of a car battery that drained because the Infotainment System did not turn off when it should have. Settlement Class Members can also file a Claim Form to seek reimbursement for qualifying transportation costs incurred if the Settlement Class Member returned a Settlement Class Vehicle two or more times to an authorized dealership to obtain a repair for Infotainment System Symptoms. In order to receive any reimbursement, your Claim Form must be accompanied by documentation of the condition or occurrences and expenses you incurred.