What benefits are available and for whom?

• Extended Warranty - Beginning on the Effective Date, the New Vehicle Limited Warranty (“NVLW”) that you received from AHM at the original point of sale or lease of your Class Vehicle (3 years/36,000 miles) will be extended to cover qualified Infotainment System Symptoms. The Extended Warranty will add an additional two (2) years or 24,000 miles to the NVLW to cover certain Infotainment System Symptoms if the vehicle is within five (5) years or 60,000 miles of the original purchase or lease date of the vehicle.
• If you incurred out-of-pocket repair expenses for Infotainment System Symptoms because your Class Vehicle’s NVLW term expired prior to the date that the Extended Warranty took effect, you can file a claim for reimbursement of the expenses that would have been covered under the Extended Warranty. See Section 8 for instructions.
• The Extended Warranty covers “Infotainment System Symptoms,” which refers to the symptoms identified in: (1) Honda Service Bulletin 20-049 (popping or crackling from the speakers, no sound from the audio system, network loss message); and (2) Honda Service Bulletin 20-058 (popping or crackling from the speakers, no sound from the audio system, network loss message and/or display issues). The Extended Warranty is subject to the same terms and conditions as the original NVLW issued at the original point of sale or lease of each Settlement Class Vehicle and is automatically transferrable to subsequent owners.
• Dealership Assessment and Assistance Program (DAAP):The Named Plaintiffs alleged that authorized Honda dealerships were frequently unable to replicate the Infotainment System issues they were experiencing when they would bring their Class Vehicle in for repair, and as a result, the Named Plaintiffs were often told there was nothing the dealership could do to address the issues. As part of the settlement, AHM will implement a Dealership Assistance and Assessment Program (the “DAAP”). The DAAP is not intended to supplant or replace usual service processes and procedures. Through the DAAP, AHM will direct independent, authorized Honda dealerships and their technicians to undergo additional training and implement additional service strategies, including:
• confirm that the latest Over-The-Air software update has been installed in a Settlement Class Vehicle brought in for Infotainment-System-related service, and, if it has not been installed, install the latest update;
• if the Infotainment System symptoms described by a Settlement Class Member are listed in the “Symptom” section of an applicable Service Bulletin, perform the countermeasures/updates specified therein (e.g., including installing the applicable FAKRA service housing/ connector set and/or replacing or otherwise providing an efficacious countermeasure as necessary). The DAAP is intended to assist authorized Honda dealerships and their technicians to diagnose and address specific symptoms whether or not such symptoms can be replicated during the service visit; and
• perform any other customer-approved repairs, warranty service, recalls or product updates (as applicable).
• Infotainment System Online Resource: AHM will create, maintain, and update for no fewer than 24 months, an Infotainment System Online Resource for Settlement Class Members that will be included on the Honda Owners Link website page for 2018-2019 Honda Odyssey, 2019 Honda Pilot, and 2019 Honda Passport vehicles and will, among other things:
• include a list of potential Infotainment System-related issues, that, when selected, will open a drop-down menu to offer potential solutions to the issue, including updating relevant software, suggesting replacing or upgrading USB cords or peripherals, or presenting the vehicle at an authorized Honda dealership for an assessment or repair pursuant to any applicable Service Bulletin;
• provide a means by which Settlement Class Members can review information related to the Infotainment systems in their vehicles;
• provide a means by which Settlement Class Members can report to AHM issues or symptoms they believe to be attributable to the Infotainment System; and
• post relevant recall notices, Service Bulletins, and over-the-air (OTA) updates relating to the Infotainment System.
• This benefit is currently available, and it can be found on the Honda Owners website.
• Two Years of Free HondaLink Security Service or One Year of SiriusXM Select: Additionally, each Settlement Class Member who does not exclude himself or herself from the proposed settlement may qualify to receive, depending on the trim of their vehicle, either 2 years of free HondaLink Security Service (Elite and Touring trim vehicles) or 1 free year of SiriusXM Select service (EX and EX-L trim vehicles). If you are a Settlement Class Member and made more than one service visit to an authorized Honda dealership on or before the Notice Date for Infotainment System issues not resolved during the initial warranty service visit (excluding any customer visit as a result of a recall or product update), you must timely submit a valid Claim Form with all required documentation to receive this benefit. If you are a Settlement Class Member and made more than one service visit according to AHM’s warranty records for a single Infotainment System issue not resolved during the initial warranty service visit (but which did not occur as a result of a recall or product update) you are automatically eligible to receive either 2 years of free HondaLink Security Service (Elite and Touring trim vehicles) or 1 free year of SiriusXM Select service (EX and EX-L trim vehicles), and you need not file a Claim Form to obtain it.
• Reimbursement for Certain Out-of-Pocket Expenses: Settlement Class Members can file a Claim Form to seek reimbursement for battery recharging costs incurred as a result of a car battery that drained because the Infotainment System did not turn off when it should have. Settlement Class Members can also file a Claim Form to seek reimbursement for qualifying transportation costs incurred if the Settlement Class Member returned a Settlement Class Vehicle two or more times to an authorized dealership to obtain a repair for Infotainment System Symptoms. In order to receive any reimbursement, your Claim Form must be accompanied by documentation of the condition or occurrences and expenses you incurred.